" The "damage" was a speck on the fender the size of a grain of sand. They attempted to point to another mark on the car that i rubbed off easily with my finger. It was bird feces. They charged me 40 dollars. I also spent much more on the rental than I was initially quoted.
5.I return the vehicle with a full tank of efluvio; I take a video of the foráneo and Interior. The attendant filled pasado the damage assessment as “all good” but missing the front license plate. He stated that it was a $50 US dollar charge. I didn’t have picture showing the plate there or not; so I signed the report stating such. I was willing to eat a 50 dollar charge. 6.I was not given a copy of the report showing “no damage” 7.I was not given a final bill. 8.They said that everything was fine and I would receive an email with the bill later. I never did. 9.My credit card was billed $606.08 vs Kayak reservation price of $110.08. 10.I am currently working with my credit card, Discover, who are doing an awesome job disputing this fraudulent bill. I also called National US customer service and was able to determine the extra charge was from a $300 (5000 Pesos) charge due to "damage". Remember I was told everything was good, no damage. Right dishonest staff. My advice is to search online to read the reviews prior to renting in Cancun. National is one of the worst. Taxis and Uber appear to be the way to go to avoid the bait and switch.
por encima les cuento, viajo en Mayo y voy a hospedarme en Cancún pero quiero conocer Tulum, PDC, Chichen, entre otros, por eso considero que la mejor opción por comodidad y flexibilidad es rentar un automóvil.
Every step was a long wait. The best part was the reliability of the car and returning it was quick. They did return us to the airport. Warning: If you get a traffic ticket in Mexico, police remove the license plate until you pay and show proof. You cannot return the car without its plates. Do not rent a car without plates as many policemen will stop you and demand a bribe. We met other tourists with this problem. We were targeted by police in Campeche because the car was a rental and we were foreigners. They nearly confiscated my brother's license and asked for a bribe of $108 which we paid.
So I had no choice. Then at checkout they added another $48 Triunfador tax on the insurance. So an extra $142 was padded to the weekly rental. Whatever you paid expect them to find a way to separate you from your wallet
2) No shuttle service to location at airport (had to ask Hertz shuttle driver to take us) and impossible to find location when dropping of car (we picked up car in dark and, when dropping it off, there was no signage for Firefly at it wasn't nearby another other car rental agencies; no one we asked knew where it was located; had to ask Hertz representative to escort us there.)
Lo sentimos, no tenemos aún ninguna Delimitación en este país ¡Suscríbete a la newsletter para mantenerte al día!
Dollar in Cancun REQUIRES rental insurance so it turned pasado to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
My bank knew of one of the forms, not the second. I'm currently challenging my credit card company to claim the excessive insurance fee.
Ventajas: The Cancun terminal is very frenetic, but the representative walked us thru the chaos calmly, over to the outdoor desk to pick up our car.
Desventajas: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater bus that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled.
Ventajas: They communicated clearly via email before we arrived. The rental was inexpensive. I used my Amex card for insurance and there was more info no pressure to buy more insurance.
Cancún está situada al sureste de México en la península de Yucatán. El Canal de Yucatán conecta el Ensenada de México con el Mar Caribe; al otro ala se encuentra Cuba. De hecho, existen dos Cancún: la pequeña isla alargada frente a la costa es el centro turístico con hoteles, restaurantes y centros comerciales; y en el continente está la verdadera ciudad.
Hace unas semana rente un utilitario con ellos y el servicio fue exelente, el utilitario solo tenía 4mil kilómetros de odómetropolitano y aún olía a nuevo, sólo contraté el seguro de gastos médicos(Pai) y por 4 díGanador fueron $1100 pesos.